Trackzio Mobile Application Private Limited – Privacy Policy
Last Updated: 12 March 2026
1. Introduction
Trackzio Mobile Application Private Limited ("Trackzio", "we", "us", or "our") builds and operates mobile applications focused on identification tools, hobbyist communities, and productivity solutions.
This Privacy Policy explains how we collect, use, store, and protect information when you use:
- our mobile applications
- our websites
- services operated by Trackzio
Individual apps may have app-specific privacy policies that provide additional details relevant to that product.
By using Trackzio services, you agree to the practices described in this Privacy Policy.
2. Services Covered
This policy applies to services developed or operated by Trackzio, including but not limited to:
- identification apps (e.g., coin, rock, insect, plant, bird, or other identifier apps)
- hobbyist catalog and collection apps
- productivity or habit-tracking applications
- Trackzio websites and related services
Some apps may have additional privacy notices that supplement this policy.
3. Information We Collect
We collect information necessary to operate our services effectively.
3.1 Account and Identity Information
Depending on the service you use, we may collect:
- Firebase anonymous identifier (for guest users)
- Name and email (if you sign in using Google, Apple, or email)
- User account identifiers
3.2 Content You Provide
Users may provide content within our apps, such as:
- photos uploaded for identification
- collections, catalog entries, or notes
- community posts, comments, or listings
- messages sent through in-app AI chat features
3.3 Device and Usage Data
We may collect technical and usage information including:
- device type and operating system
- app version
- crash reports
- interaction events and analytics data
This information helps us understand how users interact with our services.
3.4 Images and Identification Data
For identification apps, users may upload images for processing by machine learning models. These images may be stored temporarily or longer depending on the product and its improvement processes.
3.5 Reports and Moderation Data
If you report content or users, we collect:
- report reason
- identifiers needed to review and moderate content
3.6 Information We Do Not Collect
Unless explicitly required for a specific service, Trackzio does not collect precise location data.
4. How We Use Information
We use collected information to:
- provide core app functionality
- process identification requests using machine learning models
- provide AI-based chat or assistant features
- maintain user collections, communities, and marketplace features
- improve app quality and accuracy of models
- analyze usage trends and improve product performance
- detect abuse, fraud, or security issues
- maintain service reliability and stability
5. Third-Party Services
We rely on trusted third-party infrastructure providers to operate our services. These may include:
- Google Firebase – authentication, analytics, and infrastructure
- Google Analytics (GA4) – usage analytics
- Firebase Crashlytics – crash reporting
- Google Gemini or other AI services – AI chat processing
- Cloud hosting providers – backend infrastructure
These providers process data only as necessary to provide their services.
Trackzio does not sell personal data to third parties.
6. Data Security
We use reasonable technical and organizational safeguards to protect user data, including:
- encryption in transit
- controlled backend access
- authentication mechanisms
- infrastructure security provided by cloud platforms
However, no internet service can guarantee absolute security.
7. Data Retention
Data is retained only as long as necessary to provide services or improve our systems. Typical retention practices may include:
- identification images used to improve models
- AI chat logs retained temporarily and deleted based on TTL policies
- analytics and crash data retained according to platform retention rules
Retention policies may vary between services.
8. International Data Transfers
Trackzio services may process or store data on servers located outside your country, including the United States or other regions where our service providers operate.
We rely on appropriate safeguards when transferring data internationally.
9. Your Rights
Depending on your location, you may have the right to:
- access your personal data
- request correction of inaccurate information
- request deletion of your data
- object to certain data processing
- request restriction of processing
- request data portability where applicable
Requests may be submitted using the contact information below.
10. Children's Privacy
Trackzio services are not directed toward children under 13.
We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to remove it.
11. User Content Ownership
Users retain ownership of content they upload to Trackzio services.
By uploading content, you grant Trackzio permission to use it solely for:
- providing app functionality
- operating community features
- improving identification systems and product features
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If changes occur, we will update the "Last Updated" date.
Continued use of Trackzio services after updates constitutes acceptance of the revised policy.
13. Data Breach Protocol
In the event of a data breach affecting personal information, Trackzio will notify affected users and relevant authorities as required by applicable law.
14. Contact Information
For privacy-related inquiries or data requests, contact:
Email: developer@trackzio.com
Company: Trackzio Mobile Application Private Limited
India
15. Effective Date
This Privacy Policy is effective as of the date listed above and applies to all Trackzio services.